995bt Privacy Policy — Your Data, Your Rights

1. Introduction

995bt operates an online casino and sports betting platform accessible to players in Bangladesh. In the course of providing our services, we collect and process certain personal data about you. This Privacy Policy sets out what data we collect, how we use it, how long we retain it, and what rights you have in relation to it. We take data privacy seriously and have implemented technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

By registering an account with 995bt or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you should not register an account or use our services. This Policy should be read in conjunction with our Terms & Conditions, which are available on the 995bt website.

2. Information We Collect

We collect personal data from you in two ways: information you provide to us directly, and information we collect automatically when you use the 995bt platform. We collect only the data that is necessary for the purposes described in this Policy and do not collect data that is excessive or irrelevant to those purposes.

Information You Provide Directly

• Registration information: full name, date of birth, mobile number, and any other details required to create a 995bt account.
• Identity verification documents (KYC): government-issued photo ID, national identity card, or passport, submitted to comply with anti-money laundering requirements and to confirm your age and identity.
• Payment information: mobile banking numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. Full payment credentials are never stored on 995bt servers; we retain only the last four digits and payment method type for transaction records.
• Support communications: messages, chat transcripts, and emails you send to our support team, retained to resolve disputes and improve service quality.
• Responsible gaming inputs: deposit limits, cooling-off periods, and self-exclusion preferences you configure through your account settings.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, and screen resolution — collected to optimise the platform for your device and to detect fraudulent access patterns.
• Session and usage data: pages visited, games played, bet amounts, session duration, and in-app navigation patterns — used to improve platform performance and personalise your experience.
• Cookie and tracking data: session cookies, persistent preference cookies, and analytics identifiers — explained in full in Section 9 of this Policy.

3. How We Use Your Information

The table below sets out the specific purposes for which 995bt processes your personal data and the corresponding lawful basis for each processing activity.

4. Legal Basis for Processing

995bt processes your personal data only where we have a valid lawful basis for doing so. The applicable bases are as follows:

• Contractual necessity: processing is necessary to perform our contract with you, including operating your account, processing your transactions, and providing access to games and betting markets.
• Legal obligation: processing is required for compliance with applicable anti-money laundering rules, age verification requirements, and other regulatory obligations.
• Legitimate interest: processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable platform — including fraud detection, security monitoring, and platform analytics — provided such interests are not overridden by your rights and interests.
• Consent: where we send you marketing communications or place non-essential cookies, we do so only on the basis of your prior consent. You may withdraw consent at any time by contacting support or updating your preferences in account settings.

5. Sharing Your Information

995bt does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with selected third parties only in the following circumstances:

• Payment processors and mobile banking providers (bKash, Nagad, Rocket, Upay, and partner banks) — to facilitate the processing of deposits and withdrawals. These providers process your payment data strictly for transaction purposes and are bound by their own data security obligations.
• Game providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and other licensed studios) — to enable gameplay, calculate results, and verify bet outcomes. Data shared with game providers is limited to the minimum required for game operation.
• Identity verification and KYC service providers — to confirm your identity, verify your age, and conduct anti-money laundering screening as required by applicable regulations.
• Law enforcement or regulatory authorities — where we are required by law, court order, or regulatory directive to disclose your information. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties with whom 995bt shares personal data are required to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection standards. We do not permit our service providers to use your data for their own independent purposes.

6. Payment Data and Financial Information

995bt treats payment and financial data with heightened care. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the transaction is routed through your payment provider's own secure infrastructure. 995bt does not have access to your full mobile banking PIN, bank account passwords, or bKash/Nagad account credentials at any point during a transaction. We receive only the transaction reference number, status (success or failure), and the amount to update your account balance accordingly.

For fraud prevention purposes, 995bt retains a record of the payment method type and a partial masked identifier (e.g., last four digits of a registered mobile number) associated with each transaction. Full payment credentials are never stored on 995bt servers. If you have concerns about a specific transaction, please contact support with the relevant transaction date and amount.

7. Cookies and Tracking Technologies

995bt uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain your payment information or account password.

Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function, including session management, login state, and security tokens. These cookies cannot be disabled without preventing you from using the platform.
• Preference cookies: store your platform settings such as language preference, sound on/off status, and last-visited game category, so you do not have to re-configure these on each visit.
• Analytics cookies: collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where technical issues arise. This data is used solely to improve platform performance and user experience.

You may control non-essential cookies through your browser settings. Please note that disabling preference or analytics cookies will not affect your ability to use the platform's core features but may result in a less personalised experience. Essential cookies are required for platform operation and cannot be turned off via browser settings alone.

8. Data Retention

995bt retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. Specifically: account registration data and KYC documents are retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations; transaction records are retained for a minimum of five years from the date of each transaction; support communications are retained for two years from the date of the last relevant interaction; cookie and analytics data is retained in aggregated form for up to twelve months.

When retention periods expire, 995bt will securely delete or anonymise your personal data so that it can no longer be used to identify you. Where data cannot be immediately deleted due to system architecture constraints, it will be isolated and protected from further processing until deletion is technically feasible. You may request early deletion of your data in accordance with your rights under Section 10, subject to any legal retention obligations that override that request.

9. Your Data Rights

You have a number of rights in relation to the personal data that 995bt holds about you. These rights may be subject to certain conditions and exceptions under applicable law. To exercise any of these rights, please contact our support team in writing at [email protected]. We will acknowledge your request promptly and respond within a reasonable timeframe.

• Right of Access — You may request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to Rectification — If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Some data (such as your registered name or date of birth) may require documentary evidence before it can be amended.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations that may require us to retain certain data despite a deletion request.
• Right to Restriction — You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate interests.
• Right to Object — You may object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.

Please note that exercising certain rights may affect your ability to use the 995bt platform. For example, requesting erasure of your account data will necessitate account closure. We will always explain any such impact before acting on your request.

10. Security Measures

995bt implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the 995bt platform, encrypted storage of sensitive account data at rest, access controls that restrict internal access to personal data to authorised personnel only on a need-to-know basis, and regular security assessments of our platform and infrastructure.

While 995bt takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 995bt will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. You can help protect your account by using a strong unique password, enabling any available two-factor authentication, and never sharing your login credentials with any third party.

11. Changes to This Privacy Policy

995bt may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered contact details. Your continued use of the 995bt platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 995bt handles your personal data, please contact our data privacy team in writing. We are committed to resolving all privacy-related enquiries promptly and transparently. You may also use this contact address to exercise any of the data rights described in Section 9 above.

Your Privacy at a Glance

A summary of the key privacy protections in place for all 995bt players in Bangladesh.